We suggest checking your app store to see if there's an updated version of WhatsApp available for download.

Your app needs updating Running an old version of WhatsApp on your phone means you won't get access to the latest features and bug fixes.

If you suspect the problem lies with WhatsApp, check Downdetector for an overview of WhatsApp outage reports.

Occasionally, the company will experience server outages that mean users aren't able to send messages or make calls through the app. The WhatsApp servers are down This means the issue is on WhatsApp's end, not yours.If you can't upgrade to an OS that supports the app, you'll need a new phone.

Your phone software needs updating As mentioned above, you won't be able to install WhatsApp if your mobile is running an older operating system.If WhatsApp isn't working on your phone, there are a couple of potential causes: Tech tips you can trust - get our free Tech newsletter for advice, news, deals and stuff the manuals don't tell you WhatsApp claims you can expect 'the best experience on a smartphone running the latest version of iOS', which is iOS 15 at the time of writing. If you're on iPhone, you'll need iOS 10 or later. Can my mobile phone run WhatsApp? WhatsApp on AndroidĪs of November 2021, you won't be able to use WhatsApp on an Android phone running OS 4.0.4 (Ice Cream Sandwich) and older. Plus, we have details on our free security support tool, which you can use to see if your mobile is still safe to use.įind out why phones over two years old could put you at risk: read our guide to mobile phone security. Aging phones aren't supported by security updates, which leaves them exposed to hackers looking to steal your personal information.īelow, we take a look at the updated requirements for WhatsApp on mobile. If your current smartphone is so old that it's affected by these changes, you're due an upgrade. However, the latest update to the app means that some older Android phones and iPhone models won't be able to use it anymore. With a reported two billion monthly active users, WhatsApp is the most popular mobile messaging app in the world.

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